Shipping & returns information
At Martha Thrift Shop, we want to ensure you have a clear understanding of how we get our unique gentle used clothing, doll clothing, accessories, and crafts into your hands. From local pickup options to our shipping and return policies, everything you need to know is right here.
Frequently asked questions
We've gathered the most common questions regarding our shipping and return processes. Our aim is to make your shopping experience as smooth and transparent as possible. If you have any further questions, please don't hesitate to contact us at [[email]] or [[phonenumber]].
How do you get orders to your customers, and what does it usually cost to ship an item?
We offer two primary ways to receive your order: local pickup or shipping. You can pick up your order locally in Deport, Texas, at an arranged time that suits you. For shipping, we primarily use USPS. Shipping costs are calculated based on the weight of your items and your location, and they will be displayed clearly at checkout before you complete your purchase.
What should a customer do if they want to send something back, and what are your main rules for accepting returns?
At Martha Thrift Shop, all sales are final. We pride ourselves on the unique, one-of-a-kind nature of our gentle used clothing, doll clothing, accessories, crafts, and upcycled items. Therefore, we do not accept returns for refunds. In very rare, pre-approved circumstances where a return might be considered, the customer is responsible for all shipping costs associated with sending the item back to us.
After someone places an order, how long does it typically take for their package to arrive?
If you've opted for local pickup, we will contact you directly to arrange a convenient time for you to collect your order from Deport, Texas. For orders that are shipped via USPS, please allow 5 to 10 business days for your package to arrive after it has been processed and dispatched from our shop.
Are there any items that cannot be returned, and who usually pays for return shipping?
Yes, as a general policy, all sales are final. This means that items, including custom doll clothes, gentle used clothing, seasonal crafts, and thrifted items, cannot be returned for a refund. If, under exceptional and pre-approved circumstances, an item is returned, the customer is responsible for covering all return shipping costs. Please note that we do not offer cash refunds.
Shop with confidence
We're dedicated to bringing you unique, high-quality items from gentle used clothing to handmade doll accessories and crafts. Our clear policies ensure a smooth experience from order to delivery. Thank you for supporting Martha Thrift Shop. We hope you love your treasures!